Refund Policy

We want every order to be handled clearly and professionally. If there is an issue with your order, we ask that you contact us promptly so the problem can be reviewed and resolved as quickly as possible.

Reporting an Issue

Please contact us within 72 hours of receiving the shipment if the order is damaged, incorrect, or materially different from the item ordered. Include your order number, a brief description of the issue, and photos where relevant.

Review Process

Each claim is reviewed on a case-by-case basis. Depending on the issue, we may offer a replacement, credit, or refund, subject to the facts of the order and the outcome of the review.

Non-Refundable Cases

Refund requests are not available for orders that are simply changed or canceled after processing, or for delays caused by third-party shipping providers, customs clearance, or circumstances outside our control.

Customer Communication

We will keep communication straightforward and responsive during the review process. If additional information is required, we will let you know what is needed to move forward.

Disclaimer: All products are sold for research purposes only.